Service level agreement is the contract between managed IT services San Diego and customers. It is signed by both the parties. It covers the basic of all the problems faced by an IT company. It defines the necessity and expectation of service seekers and level of service can be delivered by the service providers. Important points covered by service level agreement What area will be covered by the service provider? Like for San Diego IT support, it will mention network connectivity, server repairing, domain name maintenance, configuring protocol and host services, computer and laptop correction coverage, hard disk maintenance etc. What will be response time? Time is very important for any business. If something urgent is required to be mailed or you need to contact supplier or customer or dispatch is pending because of the crash in computers or laptop or there is a fault in the network. It will create a havoc situation. Response time will decide at what time IT support people will be at your doorsteps. Whom to contact? It is an important question arises in the mind of every industry people. when they encounter any IT related problem, it is then they start searching whom to contact, how to contact him/her via phone or email, in the case of no response then whom to contact etc. it should be clearly mentioned on the service level; agreement In the case of pre-monitoring the problem and pre-servicing of laptop and computer, who will monitor it? What problems will be checked? How much time will be required for servicing the computers and laptops? IT consulting San Diego should clearly mention about the penalty in case there is any case where the expectation is not meet.